FAQs
Ordering & Shipping
How long will it take to receive my order?
Orders are processed within 1–3 business days. Standard shipping typically takes 5–7 business days, while express shipping takes 2–3 business days, they will vary and are not guaranteed.
How much does shipping cost?
We offer Standard Shipping for $8 flat rate and Express Shipping for $15 flat rate. We also offer free shipping for orders over $80 dollars.
Will I receive tracking information?
Yes! Once your order ships, you’ll receive a confirmation email with tracking details.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery. Items must be unused, in their original condition, and include all original packaging and tags.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Can I exchange my tie?
Yes, exchanges may be available depending on product availability. Please contact us within 7 days of receiving your order.
Product Information
What materials are your ties made from?
Our ties are crafted using high-quality materials selected for their durability, comfort, and timeless style. Specific fabric details can be found on each product page.
How wide are your ties?
Tie dimensions are listed on each product page to help you find the perfect fit.
Will the colors look exactly like the photos?
We strive to display product colors as accurately as possible. However, slight variations may occur due to screen settings and lighting.
Care Instructions
How should I care for my tie?
We recommend spot cleaning or professional dry cleaning to maintain the quality and appearance of your tie.
Can I iron my tie?
If needed, use a low heat setting with a pressing cloth, or steam gently to remove wrinkles.
Customer Support
How can I contact customer service?
You can reach us at contact@thedcruzco.com, and we’ll respond as soon as possible.
Can I change or cancel my order after placing it?
Please contact us immediately. We can accommodate changes or cancellations only if your order has not yet been processed or shipped.