Refund policy
Return Policy
We want you to love your purchase. If you are not completely satisfied, you may return eligible items within 7 days of delivery for a refund or exchange.
Return Eligibility
- All original tags and packaging must be attached to product.
- Items must be unused, unworn, and in their original conditions.
- Returns requested after 7 days from the delivery date will NOT be accepted.
To start a return, you can contact us at contact@thedcruzco.com
Return Process
- To start a return, you can contact us at contact@thedcruzco.com within 7 days of receiving your order
- Include your order number and reason for the return.
- Once approved, we will get back to you in less than 24 hours and provide return instructions
- Customers are responsible for return shipping costs, unless the item arrived damages or incorrect
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@thedcruzco.com.